GET 10,000 SKYPOINTS FOR SKYJOY’S MEMBERS WHEN OPENING A NEW HSBC TRAVELONE CREDIT CARD
(Terms and Conditions are effective from 17nd February, 2025)
Customer is advised to note that participating in the Promotion program or accepting the promotional benefits offered by the program shall means that Customer has read, understood and accepted this Terms and Conditions.
1. The Promotion “Get 10,000 SkyPoints for SkyJoy’s members when opening a New HSBC TravelOne Credit Card (“Promotion”) is applied for customers who are currently membership of SkyJoy (“SkyJoy Membership”) when opening for the first time HSBC Travel One Credit Card of HSBC Bank (Vietnam) Ltd. (“HSBC” or “The Bank”). The Promotion takes effect from 17th February 2025 to 30th April 2025 (“Promotion Period”).
2. This Promotion is applicable for customers who satisfy all the following conditions:
2.1 Customers who are being Active Members of SkyJoy (“SkyJoy Member”); and
2.2 Customers who submit new Primary HSBC TravelOne Credit Card (“Card” or “HSBC Credit Card”) which is issued by HSBC Bank Vietnam Ltd.; via Online channel https://card.apply.hsbc.com.vn/uu-dai-mo-the-tin-dung-HSBC-tu-doi-tac/Vietjet-SkyJoy/vn of HSBC within the Promotion Period; and
2.3 Complete and submit all applications required for opening Card within the Program Period and approved by HSBC from 17 February 2025 and no later than 31 May 2025; and
2.4 Customers who satisfy the spend condition defined in this Terms and Conditions; and
2.5 Customers who satisfy the Terms and Conditions of the Promotion. Customers who satisfy all the above conditions hereinafter will be called the “Eligible Customers”
3 This Promotion shall not apply for:
3.1 HSBC Live+ Credit Card, HSBC Cash Back Credit Card, HSBC Livefree Credit Card, HSBC Premier World Mastercard.
3.2 HSBC Quasi Credit Card
3.3 HSBC Staff Credit Card
3.4 Existing HSBC Primary Cardholder and/or perform any upgraded or downgraded from existing Credit Card during the promotion period.
3.5 Customers who have applied for a new HSBC Credit Card within twelve (12) months from the cancellation date of any HSBC Credit Card types listed in item 2.2 & 3 of this Terms, and Conditions (not including HSBC Supplementary Credit Card and HSBC Business Credit Card) as recorded by HSBC’s system.
3.6 Customers who are not apply for HSBC credit card via Online Channel of HSBC as mentioned in item 2.2 of this Terms and Conditions.
4 Promotion Details:
4.1 Eligible Customers who satisfy all Terms and Conditions will be rewarded as follows:
| Eligible Card Type | Promotion Offers and Conditions |
| HSBC TravelOne Credit Card |
• The 1st year Annual Fee waiver will be applied for Primary card, worth VND 1,500,000; and • Get 10,000 SkyPoints worth VND 4,000,000 when having purchases with total amount from VND 10,000,000 within 60 days of the card issuance date. |
4.2 Promotion fulfillment timeline:
| Promotion Fulfillment Timeline | |||
| Phase 1 | Phase 2 | Phase 3 | |
| Application timeline | 17/02/2025 – 30/04/2025 | ||
| Card Issuance Date | 17/02 – 31/03/2025 | 01/04 – 30/04/2025 | 01/05 – 31/05/2025 |
| Spending Timeline | within 60 days of the card issuance date | ||
| Promotion fulfillment timeline |
30/09/2025 | 30/11/2025 | 31/12/2025 |
4.3 HSBC will base on the information provided by the Customer on the website https://card.apply.hsbc.com.vn/uu-dai-mo-the-tin-dung-HSBC-tu-doi-tac/Vietjet-SkyJoy/vn tocontact , instructing the Customer to open the Card, by: (i) calling directly to the Customers who have registered to open the HSBC Credit Card and determining the Customer’s need to open the Card; and (ii) check the information provided by the Customer and assist the Customer to open the Card in accordance with HSBC’s Card opening policy from time to time.
4.4 HSBC reserves the right to reject Credit Card Applications that are invalid, unclear, incomplete and/or not included with supporting documents regarding to HSBC’s Card opening policy from time to time.
4.5 Terms and Conditions on the SkyPoints:
4.5.1 Eligible Customers will be credited SkyPoints by SkyJoy into their SkyJoy Membership Account (“Membership Account”) according to the Customer’s SkyJoy Membership ID issued by SkyJoy(“Membership ID”) that provided to HSBC by Customers. Customers can also use your Membership ID to login to website: https://skyjoy.vietjetair.com/ to check credited SkyPoints, under “Your SkyPoint” section.
4.5.2 Prior to each phrase of Promotion Fulfillment, HSBC will contact the Eligible Customers via SMS/email or directly contact via Customer’s phone number registered with the Bank to collect information about the Membership ID. Then, HSBC will work with SkyJoy to check the validity of provide Membership ID. HSBC is not responsible for awarding prizes if HSBC does not receive information about the Membership ID before the awarding date of each Phrase or the Membership ID provided by Customers is different from the information provided. recorded on SkyJoy system.
4.5.3 SkyPoints don’t have expiry dates, and it will be changed in different periods depending on terms and conditions of SkyJot at here.
4.5.4 SkyPoints are only valid for redemption according to SkyJoy’s current regulations via the website https://skyjoy.vietjetair.com/ or SkyJoy Mobile Application, cannot be transferred to other members, cannot be converted into cash and cannot be refunded. Used SkyPoints will not be refunded. Sky Points not used within the specified period will expire and are non-refundable.
4.5.5 Terms and conditions related to the use of SkyPoints are regulated and managed by VietJet and are updated here.
4.6 Eligible Purchase Transactions:
4.6.1 Eligible Purchase Transactions: are legal transactions in accordance with Vietnamese law, which are made by HSBC credit cards and transacted via POS machine or payment gateway registering with Card Association.
4.6.2 Eligible Purchase Transactions do not include the transactions of card activation, transfer, cash advance in any channels (at the counter, at the ATM, or at POS machine…), E-wallet top-up, gambling, HSBC fee & charge payment, bill payment service via HSBC Online Banking or HSBC Mobile.
4.6.3 Eligible Purchase Transactions must be made and recorded in HSBC system
4.6.4 Date & time of the transactions shall be based on HSBC system.
4.6.5 Transaction notification SMS is not considered as a confirmation of card transactions being posted on HSBC system.
4.6.6 Eligible Spending Transactions will be counted towards the total transaction quantity and transaction value for consideration of the Promotion.The Bank reserves the right to request for valid documents and clarification from the cardholders regarding to the transactions, address of the point of sales as well as the financial invoices to prove that they are Eligible Purchase Transactions. The Bank also reserves the right to contact the merchants to verify any suspicious transactions. If customer refuses to fulfil the Bank’s request, or should the Bank verify that the transactions are not Eligible Purchase Transactions as defined, the Bank shall not count these transactions in the total Eligible Purchase Transaction to be considered for the promotion.
4.6.7 Any cancelled, disputed, illegal and/or reversed transaction amount which is recorded during or after the Promotion Period will be deducted from the total Eligible Purchase Transactions.
4.6.8 HSBC reserves the right to deduct the prize amount from the customer ‘s account. The deducted amount shall be shown on the next Credit Card statements of Eligible Customers. Eligible Purchase Transactions do not include the transactions related to alcohol, cigarette, lottery, medicine, milk, health check service at public hospital, public school and other restricted service and products in accordance with prevailing regulations.
4.7 Cardholder will be disqualified if the below events happened before or at the time of the promotion result announcement:
4.7.1 Submits a card cancellation request or has cancelled his/her Credit Card; or
4.7.2 Has his/her HSBC Credit Card cancelled by HSBC; or
4.7.3 Make late payment for any bank fees, or does not pay at least the minimum payment due as shown on the monthly statements; or
4.7.4 Be delinquent on any products with HSBC.
4.7.5 Customer’s Membership Account is inactive or deactived by SkyJoy before the date of promotion fulfillment.
4.7.6 Eligible Customers do not provide information or provide false information about the Customer’s SkyJoy Membership ID.
4.8 General Conditions:
4.8.1 Each eligible customer can receive maximum 01 Offer during the promotion.
4.8.2 If the Cardholders have any disputes relating to the process or result of the promotion, they must inform HSBC within 30 days from the announcement day or reward date as regulated in Article 4.2. After this timeline, any queries or disputes will not be handled.
4.8.3 If new Cardholders upgrade or downgrade the Credit Card during the promotion period or at the time of the promotion result announcement, Credit Cardholder will receive the prize of upgraded or downgraded card only.
4.8.4 If the Customer is found to have violated any of the terms and conditions of this Program, HSBC reserves the right to deduct the value of the Offer from the Eligible Customer’s HSBC Credit Card account without notifying the Customer (equivalent to VND 4,000,000)
4.8.5 After the Eligible Customer receives the Offer, if the eligible transactions to participate in the Offer are returned or cancelled, HSBC reserves the right to deduct the value of the Offer from the Eligible Customer’s Card account used to enjoy the Offer without notifying the Customer (equivalent to VND 4,000,000). The transaction will be shown on the Customer’s Card Statement.
4.8.6 HSBC is not responsible for notification via phone number or email address Customer registered with HSBC is not sent successfully when Customer fails to provide and update correct information; or when the customer’s carrier blocks notifications from HSBC.
4.8.7 If the Eligible Customer does not receive SkyPoints into the SkyJoy Account or receives the SkyPoints late due to the Customer’s failure to provide or provide incorrect information about the SkyJoy Membership Number or due to operational errors of SkyJoy, HSBC will support Customer to work with SkyJoy to resolve related queries.
5. This program cannot be used in conjunction with other HSBC New Card Opening Promotion programs.
6. Full details of this Promotion shall be announced on SkyJoy’s website https://skyjoy.vietjetair.com/.
7. In case of any queries, complaints, customers can contact by one of the following channels for further support. (i) Any HSBC Branch or Transaction office; or (ii) HSBC ‘s contact center via mailbox direct@hsbc.com.vn or via call:
a. HSBC Travel One: (84) 28 37 247 248 (24/7);
b. Personal Banking: (84) 28 37 247 247 (South); (84) 24 62 707 707 (North)
(Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters)
8. All decisions of HSBC regarding the Promotion, including the results of receiving the Promotion during this Program are final and official.
9. HSBC is not the provider of the products and services used as the Program’s Rewards (specifically SkyJoy’s SkyPoints). SkyJoy will be responsible, at its own expense, for resolving such complaints from Customers in accordance with SkyJoy’s policy and will release HSBC from all related obligations. Eligible Customers who receive the Rewards will contact the service product provider (SkyJoy) directly for any questions or complaints related to their SkyJoy Membership account, SkyPoints or SkyJoys products/services by
a. VietJet SkyJoy Call Center: 1900 638 380
b. Email: care@skyjoy.vn
c. Working hours: Monday – Friday: 8:00 AM – 5:00 PM
10. The Terms and Conditions of this Promotion shall be applied simultaneously with the HSBC Credit Card Cardholder Agreement, HSBC General Terms and Conditions and eligibility requirements of Credit Card in accordance with HSBC’s policy.
11. This Terms and Conditions is subject to changes at any time as HSBC may deem fit. Changes (if any) shall be notified or registered in accordance with the relevant laws and updated on HSBC’s website prior to application.
12. In case of force majeure, the early termination of the Program shall be published and notified by HSBC to the customers and the governments. A force majeure is an event that occurs objectively, which cannot be foreseen and cannot be remedied even though all necessary and permissible measures have been applied. Force majeure events include but are not limited to earthquakes, hurricanes, floods, wars, strikes, layoffs, riots, epidemics, quarantines, technical problems, any government actions, or policy that affect the implementation of the Program or other objective events that cannot be foreseen and cannot be remedied despite all necessary and permissible measures have been taken.
13. In case of the promotional goods or services are out of stock, or the promotional goods or services are fully awarded with the registered number of gifts which are certified by the government, the Program can be terminated after HSBC notifies with the government and ensures the full benefits of the customers who have participated in the program.
14. This Terms and Conditions is made in Vietnamese and English. In case of any discrepancy or inconsistency between the English version and Vietnamese version, the Vietnamese version shall prevail.
