RETRO CLAIM POLICY FOR STAYS AT ANA MANDARA CAM RANH 

If a SkyJoy Member did not provide their SkyJoy ID when using accommodation services at Ana Mandara Cam Ranh or prior to check-out, they may submit a retro claim request in accordance with the following terms and instructions:

Eligibility

– Members who did not declare or update their SkyJoy ID before completing check-out

Retro claim period

– Claims can be submitted no sooner than 24 hours after check-out and within 90 days from the check-out date

Channels for submitting retro claims

– Email: reservations@anamandaracamranh.com 

– Ana Mandara Cam Ranh Reservation Hotline 

– In person at the Ana Mandara Cam Ranh Front Desk 

Required information

– Member’s full name 

– SkyJoy ID 

– Phone number registered with the SkyJoy account 

– Booking confirmation code 

– And invoice details or photos of the room invoice and any receipts for services, goods, or products used at Ana Mandara Cam Ranh (if available)

Processing time

– SkyPoints will be credited to the member’s account within 48 business hours after the retro claim is submitted with complete information and confirmed to be eligible.