GUIDE TO USING THE ‘RETRO CLAIM’ FEATURE WHEN FLYING WITH VIETJET

Having a long-lasting friendship with Vietjet, traveling far and wide, but forgetting to earn SkyPoint for redemption?

Just select the ‘Retro claim’ feature in the SkyJoy app, and the SkyPoint earned from flights taken since December 24, 2022 will be added to your account!

Simple steps, follow now!

 

Applicable case

– To Members who have used Vietjet’s products and services but have not filled in their SkyJoy ID during the booking process or have not added their SkyJoy ID into the reservation code before taking flight.

– Members have duplicate personal information with other members, so the SkyJoy system does not accumulate points or it has already accumulated points for other members.

Note

– To all Members, including new members joining the program

– Apply for all flights departing from 24 December 2022

– Members can only earn points on their own tickets, products, and services

– Not apply a retro claim in case members fill in the wrong SkyJoy ID during the booking process or add the wrong SkyJoy ID before flying